The prices published on our site for a country belonging to the European Union are inclusive of VAT with the exception of customers who enter a regular VAT number.
The prices published on our site for a country outside the European Union do not include VAT.
Taxes and customs duties
Deliveries to a country outside the European Union may be subject to customs duties and taxes; these taxes do not depend on Giacometti Srl but on the Customs of the country of destination.
All taxes and any customs charges are to be paid by the buyer.
Giacometti Srl cannot know in advance any taxes and customs duties as they vary from country to country. For more information, we recommend that you contact your local customs authority.
These fees to be paid by the recipient are collected by the courier upon delivery of the package or requested later.
Right of withdrawal
The consumer who intends to make use of the right of withdrawal must follow the instructions on the dedicated page.
Packaging and Delivery
The ordered goods are prepared by our staff with extreme care, using suitable packaging that protects the items from any knocks and ensures good thermal insulation.
Packages are generally dispatched within 3 days after receipt of payment and are shipped via courier with tracking code to track your package online.
In case of breakage or tampering with the package, please do not accept the package and contact us immediately.
All our shipments are entrusted to serious and professional couriers who, due to internal regulations, cannot leave parcels unattended at the entrance of your home. We therefore advise you to report a safe address, where the courier can find someone who can sign for the collection of the package.
You can track your package on the couriers' official websites by entering the waybill number that you will receive via e-mail with the shipment notification.
We remind you that shipments can be monitored 24/48 hours after receiving the e-mail with the notification of the preparation of the package.
Giacometti Srl guarantees the authenticity of all the products on sale and the highest quality of all the materials used in the manufacture.
All our products are duly checked and verified before each shipment.